How Can We Help | Terms of Use

Terms of Use

Terms and Conditions


This website is operated by LIMINAL. Throughout the site, the terms “we”, “us” and “our” refer to LIMINAL. LIMINAL offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


This Site is not directed to children and children are not eligible to use our Products or Services. We will not knowingly collect information from Site users under the age of eighteen (18). If you are under age 18, please do not attempt to use the Site or any of our Services or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under 18, we will delete that information as quickly as possible.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

Specifically, none of the Site content should be considered medical advice or an endorsement, representation, or warranty that any particular medication or treatment is safe, appropriate, or effective for you. Although LIMINAL attempts to ensure the accuracy and integrity of the information on the Site, LIMINAL makes no representations, warranties, or guarantees as to the accuracy of the Site and its content, and as such it is possible that the Site could include typographical or other errors, or inaccuracies, and that unauthorised additions, deletions, and/or alterations could be made to the Site by third parties. In the event that any inaccuracy arises, please inform LIMINAL, so that it can be corrected. Information on the Site may be changed or updated without specific notice to you. Additionally, LIMINAL shall have no responsibility or liability for information posted to the Site from any non-LIMINAL affiliated party.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. We warrant that the Products will correspond with Order at the time of the Dispatch Confirmation and shall be free from material defects on delivery. However, this warranty does not apply to any defect in the Products arising from wilful damage, abnormal storage or working conditions, accident, negligence by you or any third party or if you fail to use the Products in accordance with the user instructions. Whilst we use reasonable efforts to include accurate and up to date information on this site we make no warranty or representation with regard to the accuracy or reliability of such information or material linked to or from the site and, to the fullest extent permissible by law, we expressly disclaim any liability in respect of the same. We do not monitor the content not produced by us and any views expressed by third parties on this site or on any sites linked hereto are not necessarily representative of our views. For the avoidance of doubt the information provided on this site is for information only and it does not constitute medical advice (see also SECTION 3). If in doubt before using any of the food supplements, you should seek medical advice from your doctor. Food supplements by their very nature and description should be taken in conjunction with, and not as a substitute for, a healthy lifestyle and balanced diet. The Products are sold as food supplements and are not sold for any particular purpose. Unless otherwise stated on the packaging, all LIMINAL products are formulated, packed, labelled, and sold as “Food Supplement” products compliant with the relevant aspects of current UK Food, and Food Supplement, Legislation. Customers wishing to purchase products from LIMINAL (whether by telephone or via website) for delivery into Countries and States outside the UK should satisfy themselves that the products, any health or nutritional claims the products concerned may carry, any ingredients they may contain, and the levels at which any ingredients and nutrients are present, comply with the relevant regulations and legislation in the country to which the products are to be shipped. LIMINAL cannot be held responsible for any delays, any inconvenience, or for any non-delivery, that may arise if the products are held, whether temporarily, or permanently, at point of entry into any other Country or State outside the UK. Likewise, LIMINAL cannot not be held liable for any additional costs, or losses, arising from any such delays or non-delivery, nor be held liable for any local import duties, taxes, or other incidental charges or fees, that may be imposed upon any products on entry into any Country or State outside the UK. Shelf-life/Durability and Best Before dates of LIMINAL products are based on storage of the product under the recommended storage conditions as stated on product labels, under UK ambient climatic conditions. Many nutrients are highly susceptible to degradation under conditions of elevated temperatures and/or elevated humidity, and LIMINAL cannot be held liable for any deterioration of products, whether physical, chemical or microbiological, due to storage or use under climatic or environmental conditions outside the UK. LIMINAL cannot not be held liable for any losses, illness, or injury, arising from any such degradation of a product where the country in which the product is being stored or used does not share the same Köppen system climatic zone classification (i.e. ‘Temperate’’) as the UK. All Services are provided through LIMINAL and its contracted providers (Expert partners). LIMINAL does not practice medicine, and does not interfere with the practice of medicine or any other licensed profession by Expert partners, each of whom is responsible for his/her services and compliance with the requirements applicable to his/her profession and license. Any information or advice you receive from an Expert partner comes from him/her alone, and not from LIMINAL. Neither LIMINAL nor any third parties who promote the Services or provide you with a link to the Service shall be liable for any professional advice you obtain from an Expert partner via the Services. LIMINAL does not endorse any specific physicians, tests, medications, products, procedures, or the like that may be recommended by an Expert partner. You acknowledge that your reliance on any Expert partner, or on information provided by any Expert partner, is solely at your own risk and that you assume full responsibility for all risk associated herewith. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “999” IMMEDIATELY.

By using our services, you will be advised by our Health Concierge team or our Therapists, who are either employees of LIMINAL / Mpowder Ltd or act as consultants to us (our "naturopaths", “health concierge”, “experts” “expert panel”, “therapist” or your "therapist", as the context permits). These terms and conditions ("Terms") shall be applicable to all users ("Users", "you" or "your") having access to and/or using our consultations and services (together, our "Services"), by whatever means and medium. By using LIMINAL / MPowder Ltd, including this website, together with any digital applications and software (including but not limited to video consultations), you accept these Terms in full, along with all other policies and procedures that we may publish or otherwise communicate to you from time to time.
These Terms constitute a legal and binding agreement between you and LIMINAL / MPowder Ltd. Please read them carefully before you start to access/use and/or continue to access/use our Services. Your access to and/or use of the Site and the Services is conditional upon your acceptance of and compliance with these Terms. By accessing or using our Services you agree to be bound by these Terms.
We may amend and update (including, without limitation, issue additional terms and conditions for specific features of this website or our Services) these Terms from time to time. You are reminded to regularly review these Terms to keep yourself updated on the latest version. We may, but shall in no event be obliged to, notify you of any update to the terms of these Terms by means of posts on this website. By continuing to access or use this website or the Services after any amendments and updates become effective, you agree to be bound by these Terms as amended, which shall supersede all previous terms and conditions we have with you in respect of the Services. There are some limitations on our obligations which are set out in these Terms. The most important of these are: - We provide remote general advice and naturopathic and expert consultations. - To provide our services, we will require certain personal information from you. We will store that information securely and we will not share it with anyone unless you authorise us to do so or if we have a legal obligation to do so. You expressly understand, accept, and agree that when providing the Services, some of our Therapists and consultants are independent consultants that are individually responsible for the advice they offer to you via our service.
1. Consultations You agree to the following conditions for any consultation that you book with our therapist(s): - The information you have provided/will provide via questionnaires, video, phone, email, in-person, or by any other means of communication, is accurate to the best of your knowledge. - The recommendations you will receive from our Therapist, and any plan which is recommended to you, are not a substitute for medical advice from a qualified doctor. - The advice you receive from our Therapist is personal and applies to you only. This same advice may be ineffective or even harmful when applied to other people with a different background. - You must communicate to our Therapist any changes in your medical prescriptions or treatments (if applicable) for the duration of your plan. - You must inform our Therapist promptly if any of your new changes in diet or lifestyle start to cause you adverse effects. - You understand that the advice you receive will not be enough to achieve your nutrition or lifestyle goals unless you follow it diligently and commit to it fully. - You understand that any changes in your diet and lifestyle may produce gradual effects in your body, health, and condition; the effects are not likely to be instantaneous. - You fully understand that, although our Therapist will endeavour to help you achieve your goals to the extent possible, the possibility exists that you may not fully attain your goals due to factors outside the control of our Therapists. By using our Services, you understand and agree to the following: - You are responsible for contacting your GP about any health concerns. - If you are receiving any form of treatment from your GP or other medical professional(s), you shall tell them about any programme provided by our therapist(s). This is important because of any possible reaction between medication and the programme. - It is important that you tell our therapist(s) about any medical diagnosis, medication, herbal medicine, or food supplements you have received or are otherwise taking as this may affect the nutritional programme. - If you are unclear about the agreed programme, you shall contact our therapist(s) promptly for clarification. - You shall contact our therapist(s) if you wish to continue any specified programme for longer than the original agreed period, to avoid any potential adverse reactions. By using our Services, we request that you note the following: - The degree of benefit obtainable from therapy may vary between clients with similar problems and goals. - Complementary therapist(s)are not permitted to diagnose, or claim to treat, medical conditions. - Naturopathic and therapist advice is not a substitute for professional medical advice and/or treatment.
2. Complementary Therapists Our ComplementaryTherapists (“expert panel”, “health concierge”, “naturopaths”, ‘“naturopathic team”) are independent consultants. Each therapist(s) is solely responsible for the Services they provide to you. We require each Therapist to have and maintain a valid policy of insurance to cover their provision of the Services to you.
LIMINAL / MPowder Ltd does not make or otherwise give any representation or warranties regarding our Therapists' training, qualifications, or skills, although certain background and training checks are carried out.
3. Accessing our Services To access the Services, you represent and warrant that you are at least 18 years old and possess the legal right and full mental capacity to accept and agree to, and fully understand, these Terms.
All consultations take place via video. Our Services are only available remotely using the internet, data networks and devices which can access the internet. If you wish to use the Services, you should ensure you have an internet-enabled device and a sufficient internet connection available. At any time, you may be notified that information is available for your review that is considered private and possibly time-sensitive, so you should consider ease of access when determining which email address you use for your notifications.
You acknowledge that we do not guarantee a connection can be made or maintained at any time. Technical or security threats or issues affecting the infrastructure may require us to suspend our Services and postpone consultations to ensure they are secure and/or operating optimally. We will minimise these suspensions but are not responsible to refund charges or compensate you if they occur.
4. Delivery of Services You have a statutory right to cancel any contract you enter into with us within 14 days after the day which the contract is entered into ("Cooling Off Period"). When you book your first consultation with us you have the choice to waive this right. By booking a consultation that is less than 14 days from the date of booking, you acknowledge that you have waived your statutory right to cancel during the Cooling Off Period. This is so we can check the availability of our Nutritional Therapists, secure their time and start to provide our Services to you.
You agree that the provision of any Services is subject to your payment in full of all applicable costs in relation to the Services. You acknowledge that we shall not be obliged to provide our Services to you if, when requested or otherwise required, you do not pay our fees when due.
We reserve the right to modify our fees and/or pricing structure at any time, at our sole discretion. You acknowledge that our Services shall not be provided and consultations may be cancelled if your billing information is or otherwise becomes inaccurate or invalid. Paid consultations:
Cancellations made 72 hours or more in advance of the Appointment will receive a 100% refund. Cancellations made after that will not receive a refund.
If cancelling with more than 72 hours notice, you will receive a full refund of the price you paid. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described above. We refund you on the credit card or debit card used by you to pay.
6. Confidentiality; use of personal information A transcript of your consultation and / or notes may be taken during the session. If any transcript or notes are taken, these will also be sent to you too. Please be assured that anything discussed will be kept confidential. You agree to our use of your personal information as set out in our Privacy Policy, a copy of which can be seen here : 7. Circumstances beyond our control Neither LIMINAL / MPowder Ltd, nor its directors, officers, employees or agents, shall be responsible if the supply of the Services is delayed or prevented by circumstances outside of either its or any of their control. If this does happen, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay or failure. If there is a risk of substantial delay, you may contact us to cancel your account and/or cancel any booked Services and receive a refund for any Services you have paid for but not received.
8. Limitations to our Services We cannot guarantee the availability of any of our therapist(s) at any particular time. We will arrange a consultation with a Therapist as soon as possible but we cannot guarantee a consultation at a particular time or the provision of the same Therapist for your consultation(s). You accept that each therapist(s), at their sole discretion, makes or otherwise provides advice, recommendations based on their own professional judgement, and that the content of such items is individual, based on information you provide to us. You acknowledge that we do not guarantee or warrant that such items will contain the content you desire(d), hope(d) for, expect(ed), were informed of, understood or believed they would contain.
Our Therapists may provide different opinions. Provided that these opinions are reasonably held, the fact that two of our Therapists provide differing opinions on the same condition should not indicate a defective service.
9. Our liability Save as otherwise stated below in this paragraph 7: (1) if we fail to comply with these Terms, we shall only be liable to you for the price of the Services provided to you; and
(2) we will not be liable for losses that result from our failure to comply with these Terms that fall into the following categories: (a) loss of income or revenue; (b) loss of business; (c) loss of profits; (d) loss of anticipated savings; or (e) loss of data. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979; (d) defective products under the Consumer Protection Act 1987; or (e) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
10. Service reliability; warranties LIMINAL / MPowder Ltd makes no warranty that the Services will meet your requirements or that the Services will be uninterrupted, 100% secure or error-free, or that defects, if any, will be corrected. We are not responsible for transmission errors or any corruption or compromise of data which are carried over telecoms and network service providers. We will take all reasonable precautions to protect against failure of its equipment and software and will perform regular back-ups of any data that we may store applicable to you. You acknowledge and agree that in the event restoration of data from backup is necessary, it may take several days to complete such restoration of data and resume operation of our system and/or the Services, in which circumstances any appointments may require re-arranging.
11. Feedback; complaints If you wish to provide us with any feedback, please email us at If you wish to make a complaint, you may do so by emailing us at the email address noted above or by writing to us at We request that all complaints are made in writing and as soon as possible after the event so that we may establish what occurred in a timely manner.
We will allocate a senior member of our team to deal with the issue raised in your complaint. The senior member of our team allocated to your complaint will investigate every aspect of the complaint and discuss it with all those concerned or involved.
We endeavour to resolve all complaints quickly. We will acknowledge your complaint within five business days and will aim to have it fully investigated within 20 business days from the date we receive it. We will write to you to let you know of any delays to this timescale.
Upon completing our investigation, you will receive a letter setting out the outcome of our investigation into your complaint. We will ensure that you receive an apology if appropriate, and we will take any and all actions necessary and reasonable to ensure that particular action (or inaction) giving rise to a warranted complaint is not repeated.
12. Other important terms All provisions of these Terms which by their nature are intended to continue shall survive termination, including terms relating to exclusions and limitations of liability and on-going use of your data. Termination of these Terms or the Services shall not affect accrued rights and liabilities of you or us up to the date of termination. No provision of these Terms is intended to be enforceable by any person other than you and us. No failure or delay by a party to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
These Terms constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between you and us, whether written or oral, relating to its subject matter.
You and LIMINAL / MPowder Ltd each agree that neither you nor we shall have any remedies in respect of any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in these Terms. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms. Nothing in these Terms shall limit or exclude any liability for fraud.
If any provision of these Terms is found by any court or legal authority to be invalid, unenforceable or illegal, the other provisions shall remain in force and, to the extent possible, the provision shall be modified to ensure it is valid, enforceable and legal, whilst maintaining or giving effect to its commercial intention.
We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control. This does not affect your legal right to have Services provided within a reasonable time or to receive a refund if Services cannot be supplied within a reasonable time owing to a cause beyond our reasonable control. These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction to hear any disputes arising in connection with them.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


Certain of the names, logos, and other materials displayed on the Site or in the Services may constitute trademarks, trade names, service marks or logos (“Marks“) of LIMINAL or other related entities. You are not authorised to use any such Marks without the express written permission of LIMINAL. Ownership of all such Marks and the goodwill associated therewith remains with us or those other entities.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall LIMINAL, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless LIMINAL and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the relevant geographical territory.


You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


We hope you love our products, and we want to support you the best we can. Our returns policies below are clear and simple and designed with this in mind.

If there is a fault or issue: Contact us on and we will resolve it straight away, either by sending you new product or arranging a refund.

If you’ve changed your mind: You can return the product to us within 14 days of receipt, so long as it is unopened and in saleable condition. If your order has qualified for a free gift, the gift must also be returned before your refund or replacement can be processed. Please contact for details.

If you don’t like the product: We want to help you have the best experience of our products and love them as much as we do. But your tastebuds are as individual as you are. If you're having any issues with taste please contact us immediately at and we’ll work with you to try and find the right recipe. We've got lots of tips and recommendations from our experts and LIMINAL community, we can share too. Please note we do not issue refunds on the basis of flavour.

To be eligible for a refund your items must be unopened with all packaging seals in tact, and in the same condition that you received them. Pouches must be returned in the box they were delivered in to protect them. Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition, including those damaged in transit due to being poorly re-packed. Once your return is received and inspected, we will send you an email regarding your refund. The refund will be made to the original payment method used and can take up to 14 working days. If your card has expired since your purchase please contact us on to advise. Please note this may delay the refund process.

How to Return Your Order Email us on with your order number and the reason for your return. We will email you a returns note and address label. The unopened pouch should then be placed in the original box along with the return note and any packing material to fill the box. Failure to include the return note will delay the refund process. The Product must only be sent to the address confirmed in the email. If sent to any other address we will not be able to process your return.

We advise customers to take all necessary precautions to ensure that their parcels are sent via a secure and reputable courier company. We do not take responsibility for parcels lost in transit so please retain your proof of postage/ delivery. Please note, unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us.


We will deliver to your chosen address. Please ensure your delivery address is correct. Any failed deliveries due to incorrect or incomplete details will delay your delivery and may incur additional costs as deliveries will be returned to us and then re-dispatched.

If you request your delivery is left in a safe place or with a neighbour please note we do not accept responsibility for any loss or damage in this instance.

For deliveries to work addresses you must ensure that your employer allows personal deliveries and that any delivery points/details given for a work address are correct. Again any delivery issues arising as a result of incorrect details or a refusal to take the parcel at your work address may incur additional costs as deliveries will be returned to us and then re-dispatched.

We use a third party courier for deliveries and do not guarantee delivery dates. Whilst we do our utmost to deliver as quickly as possible all dates are indicative only.

Refused deliveries: if you reject your order at the door, are repeatedly unavailable for delivery, or don't collect your parcel from a pick up shop, we will refund you once the parcel has reached our fulfilment centre. Our carriers charge us £10 for returning the parcel to us, so this amount will be deducted from your refund to cover this cost.

In the event that you have placed a pre-order as an item is either out of stock or soon to launch, you will be emailed once the item is in stock and with the delivery details. Once the order has been dispatched the item will be delivered in line with our usual delivery time frames.


Questions about the Terms and Conditions should be sent to us at .


If you are a business customer, these terms do not apply to you. You need to refer to our business terms and conditions, which can be obtained by emailing us at


Refer a friend Promotion: The time-limited Refer a friend - gift £15 / get £15 promotion is redeemable for existing customers once their friend purchases. The friend purchasing must be a first time LIMINAL customer. This offer cannot be redeemed against Discovery purchases. This offer can not be redeemed in conjunction with any other promotion or offer. LIMINAL reserves the right to refuse any purchase they deem invalid or fraudulent. This offer is not exchangeable for cash and is non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.